Cancellation
We have a 6-hour cancellation policy. You can cancel or reschedule your class 6 hours before the beginning of the class or earlier. Please note that if you don't cancel the class in this way, it will be considered attended, regardless of the reason for your absence.
Validity
The validity of your package starts from your first class attended, not from purchase. Your membership package/single class must be activated no later than 4 weeks (28 days) from the date of the purchase*. If you attend your first class on the day of purchase, the membership is considered to be activated on that day.
* This term does not refer to when you purchase a package during a special offer. Please ensure you read the terms of the special offer purchase.
Refund
1. From your package, any classes/credits that are not used within the valid time are non-refundable and non-transferable
2. From your package, any classes/credits that are not used cannot be exchanged for self-practice or rental hours. Self-practice is chargeable separately. Please see the terms.
3. Your package is specifically to be used by you, we do not accept packages to be shared. No one else can use your package to attend our classes*.
4. Mini and Basic packages cannot be put on hold or extended. Members with Standard and PRO packages can freeze their packages for 1 week, regardless of the reason. Please see the terms of each package.
5. If you become injured and are unable to attend classes, we offer the option to place your package on hold for a maximum of 6 months. To proceed, we require a doctor’s note confirming the injury. Once fully recovered and with doctor clearance, you can reactivate your package within the 6-month period. In the event of injury-related departure from Phuket, you'll receive a partial refund. The cost of attended classes will be recalculated for individual visits, and any remaining funds will be refunded to you.